KEY RESPONSIBILITIES: 

• Implements and set-ups global standards for Yamaha 3S Shop service guidelines. 
• Gathers service documents, judgements of warranty claims, issues and concerns. 
• Supports and joins any promotion event. Initiates service marketing activities to reach out Yamaha Dealers and customers especially remote areas. 
• Improves customer service by increasing degree of professionalism to all Yamaha 3S Shop and develops higher global quality staff that can offer inspection and maintenance services that builds customer's confidence. 
• Performs market survey, analysis and competitor's activities. 
• Educates all Yamaha 3S Shop's dealers and staff on warranty procedures, service operation enforcing the quality of workmanship and service performance and proper use of tools. 
• Takes care all equipment for all shop supplies and materials assigned including safekeeping and safeguarding for pilferage. 
• Conducts regular inventory of all tools, equipment and reports any losses or breakage of said items. 
• Collects 3S Shop KPI and analyzes for the improvement points next action. 
• Implements YMPH local System for all 3S Shops. 
• Performs other tasks that maybe assigned by immediate superior from time to time.