I. BROAD FUNCTION

Primary

Responsible in identifying, creating, assessing and implementing training needs/programs within the organization to enhance employees skills, productivity and quality of work.

Secondary

Responsible in hospitality/operations audit in branches.

II. KEY RESULT AREAS

A.

1. Develops training plan/methods based on Training Needs Analysis (TNA)

1.1 Conducts orientation sessions for new employees

1.2 Create training materials; multi visual aids and presentations

1.3 Prepares and implements training budget

1.4 Conducts/arranges applicable trainings/seminars/workshops to the employees in accordance to the training policy of the company and tracks participants training record

1.5 Resolves any specific problems and tailor training programs as necessary

2. Stays updated on training trends to ensure the organization’s training initiatives are aligned with business goals and employee development needs.

3. Familiars with traditional training methods as well as the modern training methods (mentoring, coaching, on-the-job or in classroom training, e-trainIng, workshops, simulations among others).

4. Implements and monitors training programs within the organization

4.1Creates testing and evaluation processes

4.2Conducts performance review/feedback

5.Conducts continuing education training and provides leadership development education

6.Provides logistical support, course development, delivery, evaluation, process measurements and cost management

7.Assists with the development of strategic plans

B.

Does hospitality/operations audit.

1. Assesses efficiency, effectiveness, and productivity of processes and procedures in the operations.

2. Evaluates customer service, guest experience and feedback mechanism.

3. Checks compliance with quality standard with related government agencies.

4. Measures environmental impact, sustainability and social responsibility.

5. Conducts branch visits.