A.S. ONLINE CONSULTING INC. – TECHNICAL SUPPORT STAFF

A.S. ONLINE CONSULTING INC. - TECHNICAL SUPPORT STAFF

Description

Job Description

Duties and Responsibilities

Provide email support for technical advisory and remote technical support services.
Processes and resolves concerns and complaints of customers on technical aspects of the product.
Ensures to meet goals set for all metrics as required by the Client
Check designated queue in Autotask to see if a ticket has been assigned to you.
Update ticket as soon as you work on it.
Check pending tickets and make sure that it is completed within the specified Ticketing system.
Make sure all troubleshooting steps are done and documented in Autotask for complete resolution

Qualifications/Requirements

Job Qualifications

Must be a graduate of BS in Information Technology, Computer Science, Information System or any related courses
Knowledge or experience with ticketing system, troubleshooting and technical support
1-2 years of experience
Available to work onsite
Has good English communication skills (written and verbal)

Work location

CITY OF MANILA, NCR, FIRST DISTRICT

Remarks

COMPANY BENEFITS/PERKS: 

SSS, Philhealth and Pag-Ibig 
Use of Company’s Computer after shift 
13th month pay 
Medical Reimbursement on First pay day 
Paid Vacation Leave 
Paid Sick Leave 
Paid Paternity Leave 
Paid Bereavement Leave with Cash Assistance 
Anniversary Leave plus Cash award and Certificate (additional paid leave & cash award for every year of service) 
Merchandize items for Regularization, Birthdays and Anniversary Celebrant 
Free Parking 
Free Coffee 
Medical Insurance (HMO) 
Dental Reimbursement 
Gym Coverage 
Educational Assistance Benefit 
Referral Program 
Salary Loan 
Learning and Development 
Performance Bonus & Rewards 
Company Social Activities (Christmas Party, Tree Planting, Feeding Program, Team Building, Sports Fest, etc.)

For more information about our company, visit our website:    

How to Apply

NOTE:  

NBI Clearance (Not Expired or Proof of Application) is REQUIRED upon Job Application. 

For us to progress your application, please accomplish these forms,

Pre-Interview Assessment Form- https://forms.gle/a7kuo6Vik8g91s2h7  

Pre-Employment Medical Questionnaire - https://docs.google.com/forms/d/e/1FAIpQLSdRBn88w8TudXx9VeHkxJVacjKrDqD0k1IhEX-mwgZD1qIKng/viewform 

Updated Character & Background Reference -

Source

https://philjobnet.gov.ph/job-vacancies/job/technical-support-staff-1121533

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